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Are you fluent in German and English? here is a job

Are you fluent in German and English? Are you ready to work for an international company in South Africa? To enlarge their international team our client is looking for a motivated German speaking Customer Service Agent to handle German customer enquiries on the phone and via email and to solve them professionally and proactively.

Duties and Responsibilities:

  • Receive calls and answer customer email queries
  • Conduct outbound customer contact;
  • Use common call centre telephone and computer technology;
  • Manage your own work under guidance;
  • Provide a greater amount of leadership to less experienced employees;
  • Follow occupational health & safety policy and procedures;
  • Use basic computer technology with at least intermediate skill level;
  • Manage workplace relationships in a contact centre;

Requirements:

  • SA citizen, permanent residence or qualifying for a work permit (e.g. Spousal permit) for South Africa.
  • Grade 12 or equivalent
  • Fluent (speak, write and read) in both English and German
  • Communicate both verbally and in written correspondence to an above average standard in German

Skills:

  • Excellent verbal and written communication skills.
  • Computer literate with experience using Microsoft Office products.
  • Maintain a positive, professional and pro-active attitude towards customer enquiries and other stakeholders
  • Provide clear, professional and accurate written responses to customers when requested
  • Advanced organisational skills.
  • Ability to seek advice or escalate issues when necessary.
  • Reliability and strong work ethics

Benefits:

  • Paid training
  • Travel allowance (If you stay outside Pretoria Aria)
  • Medical aid allowance
  • Disability cover
  • Funeral cover

To apply for this position, please send your CV to germanjobs(at)blackpenrecruitment(dot)comor copy the following link to apply to our website directly: https://blackpenrecruitment.co.za/jobs/german-speaking-customer-service-agent-pretoria/

We look forward to hearing from you!

Job Types: Full-time, Permanent

Language:

  • German (Required)

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