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Customer Service Consultant

Loncin Holdings – Centurion, Gauteng
R7 500 – R9 000 a month

Job Description:

  • Ensure accurate data capturing and completion of documentation is done
  • Check card balances, card reports and/or statements for customers
  • Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
  • Ensure Accurate Process of Transaction – TRMS – capturing and reporting
  • Manage stock control and shrinkage
  • Checkpoint reversals on statements
  • Check the manual point’s allocation of card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
  • Ensure effective internal communication (within customer service/benefit programme)
  • Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
  • Manage and report complaints and compliments through the customer service diary
  • Ensure effective external communication (customer feedback)
  • Respond to written or e-mail queries on various platforms
  • Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
  • Adhere to excellent telephone etiquette at all times according to SOPs
  • Accurate recruitment and capturing of customers
  • Coordinate and manage in-store events and promotions
  • Create a central point of contact for all general queries, compliments and complaints
  • Assist customers with any queries, and refer customers to the appropriate departments where applicable
  • Ensure visibility of the Benefit Programme signage and/or current promotional signage regarding the Benefit Programme displayed at the customer service help desk or till points
  • Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department

Essential:

  • Administration of customer relations
  • Strong command of the English and Afrikaans languages
  • Exceptional communication and active listening skills
  • Problem-solving skills
  • Sound analytical skills
  • Patience
  • Honest and trustworthy
  • Time management
  • Ability to lead by example

Advantageous:

  • Relevant administration course
  • Knowledge of the POPI and Consumer Protection Act
  • Third additional language

Essential:

  • Grade 12 / Matric (with at least 60% in English, and Maths Literacy)
  • At least 1-year experience in administration or public relations
  • Strong communication and customer interaction skills
  • Computer literate – MS Office
  • Willing and able to work retail hours

Advantageous:

  • Administration / Customer Service / Public Relations qualification
  • Third additional language
  • Knowledge of the POPI and Consumer Protection Act
  • SAP experience

Job Type: Full-time

Salary: R7,500.00 to R9,000.00 /month

Experience:

  • administration or public relations: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Education:

  • Certificate (Preferred)

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