Presentation – Demonstrate the ability to display and discuss new products, ideas, or pieces of work to a selection of learners, staff, clients or potential new customers/clients.
Computer Literacy – Demonstrate the required knowledge and skills associated with operating a Personal Computer.
Use of Specific Operational IT Systems – Demonstrates the successful use of internal proprietary systems that enable business operations.
Client Interaction, Handling & Education (telephonic & face to face) – Demonstrates the ability to telephonically deal with clients and handle the diverse spectrum of client interactions effectively. In addition, is able to deal with a variety of client types and moods
Client Service – Delivers a positive client service experience.
Industry Specific Knowledge – Demonstrates the business acumen required to function successfully within the industry, specific to the role filled.
Products & Services (specific to product) – Demonstrates an in-depth knowledge of the organization specific services and products. Discourses clearly and easily on all products.
Specific Regulatory Parameters (industry & country related) – Demonstrates ability to implement, maintain and manage all regulatory requirements of the specific industry.
Sales Skills (persuasive selling) – Demonstrate the knowledge, skill and ability to engage in persuasive selling through client engagement with a focus on closing sales and meeting set sales targets.
- MINIMUM QUALIFICATIONS
- Grade 12 or NQF level 4 equivalent
- EXPERIENCE AND KNOWLEDGE
- MINIMUM REQUIREMENTS
- 2 years of Outbound Telesales experience
- DESIRED REQUIREMENTS
- Regulatory [RE05] an advantage
- Excellent written and verbal communication skills
- Proven track record of exceptional performance
- Previous experience in loan and insurance an advantage